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Privacy Policy

​Effective date: September 22, 2026
 

The One Dance Experience ("The One," "we," "us" or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what personal information we may collect through our website, why we collect it, how it may be used or shared, and the choices available to you.

This policy applies to visitors to theonedanceexperience.com and to information submitted through website forms. Third-party websites linked from our website have their own privacy policies and terms.
 

1. Information We Collect

Depending on how you use our website, we may collect:

  • Contact information, such as your name, email address, telephone number and studio affiliation.

  • Information you choose to provide, including questions, messages, event interests, waitlist requests and other details submitted through a form or email.

  • Technical and usage information, such as IP address, browser type, device information, pages viewed, referring pages and general interaction data.

  • Cookie and analytics information used to operate the website, understand website traffic and improve the visitor experience.

  • Photos, videos or testimonials where we have the appropriate permission to use them in connection with our events and promotions.

Please do not submit sensitive personal information through a general website contact form.

2. How We Collect Information

We may collect personal information:

  • directly from you when you contact us, join a waitlist, subscribe to updates or complete a form;

  • from a studio, teacher, parent, guardian or authorized representative registering or communicating on behalf of a dancer;

  • through service providers used for website hosting, analytics, email communications, embedded media or other website functions; and

  • automatically through cookies and similar technologies when you visit the website.

3. How We Use Personal Information

We may use personal information to:

  • respond to questions and requests;

  • manage inquiries, waitlist requests and communications submitted through the website;

  • provide event information, schedules, updates and customer support;

  • operate, secure, troubleshoot and improve our website and services;

  • understand website traffic and how visitors use our website;

  • send promotional communications when we have consent or are otherwise permitted to do so;

  • administer event media, awards and participant experiences; and

  • meet legal, accounting, safety and regulatory requirements.

We limit the collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

4. Consent and Your Choices

By providing personal information, you consent to its collection, use and disclosure for the purposes identified at the time of collection or as otherwise described in this policy.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain website features or respond to a request.

If you receive promotional emails from us, you may unsubscribe using the link in the message or by contacting us. You may still receive direct responses or event information you requested.

5. Cookies and Analytics

Our website may use:

  • Essential cookies needed for security, navigation and website functionality;

  • Analytics cookies, including Google Analytics, to help us understand website traffic and improve our pages; and

  • Third-party cookies or similar technologies associated with embedded videos, social media or other connected website services.

Where required, non-essential cookies will be used with your consent. You can manage cookies through the website’s consent settings or through your browser. Disabling cookies may affect some website features.

6. Service Providers and Third-Party Links

We may use service providers to support our website, including Wix, Google Analytics, Vimeo, email platforms and other embedded or connected services.

Registration, ticketing and payment are not completed through this website or processed through Wix. The website may provide links to third-party platforms, such as DanceComp Genie or a ticketing provider. Information you submit after following an external link is collected by that provider under its own privacy policy and terms. We do not collect or store payment-card details through this website.

These providers may collect, use, store or process personal information on our behalf or under their own terms. Some providers may process information outside British Columbia or Canada, where it may be subject to the laws of another jurisdiction.

Our website may link to external websites. We are not responsible for the privacy practices, content or security of websites that we do not operate. We encourage you to review the privacy policy of any external service before providing personal information.

7. Children’s and Dancers’ Information

Our events include children and youth, but the website is not intended to invite children to submit personal information without the involvement of a parent, guardian or studio.

Website forms are intended to be completed by adults or authorized studio representatives. A parent, guardian or studio should submit any inquiry involving a child’s personal information.

Photos or videos featuring dancers may appear on the website or in promotional materials where appropriate permissions have been obtained through the participant, parent or guardian, studio or applicable event documentation.

If you believe a child has submitted personal information without appropriate authorization, please contact us.

8. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information:

  • to service providers that help us operate the website, communicate with visitors or deliver embedded website content;

  • to venues, contractors or event personnel where reasonably necessary for event operations, safety or accessibility;

  • with consent or at the direction of the individual or their authorized representative;

  • when required or permitted by law; or

  • in connection with a business reorganization, provided appropriate protections are used.

Service providers are given only the information reasonably necessary to perform their services.

9. Retention and Safeguards

We retain personal information only for as long as reasonably necessary for the purposes described in this policy and to meet legal, accounting and operational requirements.

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No website, email system or electronic transmission is completely secure, and we cannot guarantee absolute security.

10. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete. We may need to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal another person’s personal information.

11. Changes to This Policy

We may update this Privacy Policy as our website, services or legal obligations change. The effective date at the top of the page will show when it was last updated. Material changes may also be communicated through the website or by another appropriate method.

12. Contact Our Privacy Officer

Questions, access requests or privacy concerns may be directed to:

Privacy Officer
The One Dance Experience
British Columbia, Canada
info@theonedanceexperience.com

We will review and respond to privacy concerns within a reasonable time. If a concern is not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

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